This listing is for a *DIGITAL* portrait.
You will receive a .png and .jpeg version of your portrait delivered to the email with which you place your order. A physical print and additional products may be added on to your order.
Please note that digital portraits are for personal use only. For commercial licensing, please contact us.
CURRENT TURNAROUND TIME: 14 DAYS
All designs are hand-illustrated by a real human. Please allow up to 14 days for us to complete your pet's illustration before sending physical products to print. Turnaround time is adjusted based on the quantity of orders that we receive. When available, you may choose to select 'rush order' to have your pet's portrait completed within 5 days.
From the time that your products leave our printer, shipping typically takes about 7-10 days.
Choosing a photo:
While we do our best to work with whatever photo you are able to provide, your pet's portrait will turn out the best with a photo that fits the following criteria:
• Pet is standing or sitting straight up and looking at the camera
• Bright, indirect lighting
• Accurate representation of your pet's coloring and distinct markings
• Medium to high resolution (standard camera phone photos are typically suitable)
• Feel free to include an additional photo that highlights anything that may not be accurately represented in your first photo (i.e. coloring, distinct markings, natural ear position). Additional photos may be emailed to email@example.com; please include your order number in the title of the email
🚫 Please avoid the following: 🚫
• Dark and/or blurry images
• Very small or low resolution images (i.e. thumbnails)
• Pet laying down and/or covered by other objects
We may reach out for additional photos, if needed and if time allows. If you are unable to provide additional photos for any reason, we may ask questions that give us a better idea of your pet's appearance.
Can I print my digital file?
Yes! You will receive print-quality PNG and JPEG files. For the best quality, we recommend printing digital portraits through a printer such as FedEx, but feel free to print on your home or office printer, too.
How will I receive my portrait?
Your portrait will be delivered via the email that you use as checkout.
I'd like to purchase a product that isn't available on this listing. Can you add it?
Please contact us with your request, and we'll see what we can do! Product availability may be affected by our supplier's inventory.
Will you make a revision to my portrait?
Revisions can be made for an additional fee. Fees vary based on the extent of the revision.